Privacy Policy

Last Updated: March 6, 2026

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

1.1 Personal Information

When you visit our website or make a purchase, we collect the following personal information:

  • Contact Information: Name, email address, phone number
  • Billing Information: Billing address, payment card details (processed securely through our payment processor)
  • Shipping Information: Shipping address, delivery preferences
  • Account Information: Username, password (if you create an account)
  • Order Information: Products purchased, order history, transaction details

1.2 Automatically Collected Information

When you browse our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages viewed, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process, fulfill, and ship your orders
  • Payment Processing: To process payments and prevent fraudulent transactions
  • Customer Service: To communicate with you about your orders, respond to inquiries, and provide customer support
  • Account Management: To create and manage your account (if applicable)
  • Marketing Communications: To send you promotional emails, newsletters, and special offers (with your consent where required)
  • Website Improvement: To analyze website usage, improve our services, and enhance user experience
  • Legal Compliance: To comply with legal obligations and enforce our terms and conditions
  • Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following parties:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment Processors: To process credit card and other payment transactions securely
  • Shipping Carriers: To fulfill and deliver your orders
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Providers: To analyze website traffic and user behavior
  • Cloud Storage Providers: To store data securely
  • Customer Service Platforms: To provide customer support

3.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our customers or others
  • Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

4.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout)
  • Performance Cookies: Collect information about how visitors use our website to improve performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing activity to deliver personalized advertisements

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Receive notifications when cookies are set

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (including payment information) using SSL/TLS technology
  • Secure servers and firewalls
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

  • The nature of the information
  • Legal and regulatory requirements
  • Business and operational needs
  • Fraud prevention and security purposes

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to legal obligations)
  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing of your personal information for certain purposes
  • Right to Withdraw Consent: Withdraw consent for processing based on consent (where applicable)
  • Right to Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Marketing Communications

With your consent (where required by law), we may send you marketing emails about our products, services, promotions, and special offers. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly using the information below
  • Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information (subject to exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 7 above.

Legal Basis for Processing: We process your personal information based on:

  • Contract Performance: To fulfill our contract with you (e.g., processing orders)
  • Legitimate Interests: For our legitimate business interests (e.g., fraud prevention, website improvement)
  • Consent: Where you have given consent (e.g., marketing communications)
  • Legal Obligation: To comply with legal requirements

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on this page
  • Notify you of material changes via email or prominent notice on our website (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@keephone.com
Mailing Address: XINHUA COMMUNICATION TECHNOLOGY CO.,LIMITED,2-16Fa Yuen Street, FLAT/RM 05 28/F, Mong Kok, HK
Phone: +86 135 2765 3337

We will respond to your inquiry within a reasonable timeframe as required by applicable law.

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including GDPR, CCPA. By using our website, you acknowledge that you have read and understood this Privacy Policy.