Shipping Policy

At Keephone, we typically utilise recognised air freight/courier services such as DHL, UPS, FedEx or local postal air services, though the actual carrier may vary depending on the destination and warehouse. This Shipping Policy outlines our processes, costs, and timelines.

1. Shipping Methods and Carriers

We partner with reputable air express carriers to provide fast and secure delivery to international destinations. All orders are shipped via Air Freight to ensure timely arrival.

2. Shipping Fees

Free Standard Shipping on orders over $39.

For orders under $39, a shipping fee applies based on the destination country/region, as shown in the table below.

All applicable shipping costs are clearly displayed before payment. Orders are shipped from our China warehouse.

3. Which Country Do We Ship To?

Now we provide shipment for the below countries and regions:

Country/Region	Estimated Delivery Time	Shipping Cost (orders under $39)	Free Shipping Minimum
Australia	7-18 business days	$4.99	$39
Austria	7-14 business days	$3.99	$39
Belgium	7-14 business days	$3.99	$39
Canada	7-18 business days	$3.99	$39
Denmark	7-14 business days	$3.99	$39
Finland	7-14 business days	$3.99	$39
France	7-14 business days	$3.99	$39
Germany	7-14 business days	$3.99	$39
Ireland	7-14 business days	$3.99	$39
Italy	7-14 business days	$3.99	$39
Netherlands	7-14 business days	$3.99	$39
New Zealand	7-18 business days	$4.99	$39
Norway	7-14 business days	$3.99	$39
Spain	7-14 business days	$3.99	$39
Sweden	7-14 business days	$3.99	$39
Switzerland	7-14 business days	$3.99	$39
United Kingdom (excluding British Forces)	7-14 business days	$3.99	$39
United States (excluding Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, Armed Forces)	7-14 business days	$3.99	$39

*Orders from unsupported or remote regions will not be accepted at checkout.

4. Taxes and Duties

The price includes customs duties. Keephone does not charge any other taxes. Should any additional taxes arise, they shall be borne by the customer.

5. Processing and Delivery Times

Handling Time: Orders are processed within 1-3 business days after payment confirmation.

Order Cut-off Time: 5:00 PM (PST/PDT) Pacific Time (Los Angeles).

Shipping type per region:

Standard air freight / tracked shipping - Estimated 7-14 business days to the United Kingdom
Standard air freight / tracked shipping - Estimated 7-14 business days to the US/EU
Other regions: 7-18 business days

*While we use air express, slight delays may occur due to customs clearance, public holidays, severe weather and other force majeure factors. We provide tracking numbers via email immediately after shipment.

6. Order Tracking and Changes

You can track your order using the link provided in your shipping confirmation email.

Address Changes: Please contact us immediately if you need to change your address. Changes after the package has left our facility may not be possible.