Warranty Policy
Product Quality Guarantee
At Keephone, we take product quality seriously. Every product goes through rigorous quality control before it reaches you. However, if you experience any issues with your Keephone product, our support team is always here to help.
Warranty Coverage Period
All Keephone products purchased through our official website or authorized distributors are covered by a limited warranty starting from the date of delivery.
- Phone Accessories: 12-Month Warranty
- Charging Accessories: 18-Month Warranty
The warranty period begins on the date the product is received by the original purchaser. To request warranty service, please contact us within the applicable warranty period and include proof of purchase.
Purchase Channels
Keephone products are available exclusively through our official website and authorized distributors. If you purchased through an authorized distributor, please contact them directly for warranty support, as terms may vary by seller and region.
We strongly recommend purchasing only from official or authorized channels. We have received reports of unauthentic/unofficial products being sold through unauthorized sources — purchasing from these channels voids warranty coverage.
What Is Not Covered
The following situations are not covered under this warranty:
- Damage resulting from misuse, accidents, or improper handling.
- Damage caused by force majeure events such as natural disasters.
- Inability to provide valid proof of purchase.
- Promotional or complimentary products (e.g. samples or giveaways).
- Products that have exceeded the warranty period.
- Products purchased from unauthorized channels.
- Damage caused by exposure to extreme heat, moisture, or other environmental factors.
- Non-quality-related concerns raised more than 30 days after purchase.
- Loss or theft of the product.
- Damage resulting from unauthorized modification, disassembly, or failure to follow product instructions.
How to Request Warranty Service
To submit a warranty claim, please contact us at support@keephone.com.
Please include the following in your message:
- Proof of purchase (e.g. order number and purchase channel)
- A clear description of the issue
- Supporting photos or videos if applicable
Response Time
We aim to respond to all warranty inquiries within 24 hours during business days..
Disclaimer
Keephone's liability under this warranty is limited to the following:
- We are not responsible for any indirect or consequential losses arising from product use or malfunction.
- Compensation under this policy shall not exceed the original purchase price of the product.
- This warranty does not apply to products purchased outside of official or authorized channels.
This warranty policy applies solely to products purchased through Keephone's official website or authorized distributors. Keephone reserves the right to update or modify this policy in accordance with applicable laws and company guidelines.
Thank you for choosing Keephone. We're committed to delivering quality products and reliable support every step of the way.